Btrfly.net Inc. is a start-up Canadian Company developing a mobile app that aims to connect and reward air travellers. The company wanted to optimise their existing app for better user experience. I have interned in their London office for 3 months as a UI / UX designer.
My main duties:
- UI / UX optimisation
- Marketing materials preparation
- Market research & analysis
- Contribution to high-level strategic decisions
Tools & skills learned: Sketch, Zeplin, Illustrator, Invision, PowerPoint & Keynote, MailChimp and Google Analytics.
I was assigned the task to design a tutorial for using the app but I found that the key problem was the confusing user interface. I suggested some changes to information structure and user flow, then offered some options to the CEO.
Little space for feeds (comparing to other social apps)
Confusing buttons and wording
Frustrating user flow
Re-organised the main screen + changed the language and icons
Combined contacts and chats
Changed the information structure + Added colour-coded system for flight status
Changed and unified the styles
Challenges and self-reflection
I was the only designer in the team and there was only one full-time developer worked for the company. On the one hand, I learned a lot about the business, got to see the big picture, and had the opportunity to contribute to strategic decisions, on the other hand, I could not get feedback or learn from a senior designer, and the resource for conducting market research and user testing was very limited.
I also met difficulties caused by the lack of documentation, from which I learned the importance of keeping key information organised.
Updated in June 2018:
I found the newer version App interface has been changed again. It seems like they take another intern for the update, so the current version is not my design.